Description

You will gather, analyze, and report on service-related data to drive organizational decision-making and service quality improvements.

Responsibilities

• Collect service data from databases, spreadsheets, and various repositories through cross-functional collaboration.
• Analyze datasets using statistical techniques to identify trends, patterns, and anomalies.
• Develop regular reports and interactive dashboards to communicate key service metrics and KPIs to stakeholders.
• Monitor service performance against benchmarks and conduct root cause analysis on incidents.
• Build predictive models using historical data to forecast future service trends and demands.

Required Skills

• 5+ years of experience in a Data Analyst role or similar.
• Proficiency in SQL for data manipulation.
• Experience using Python or R for statistical analysis.
• Advanced skills in Excel for data organization.
• Hands-on experience with Tableau or Power BI for data visualization.
• Strong analytical skills to interpret complex datasets.
• Ability to present technical findings to non-technical stakeholders.
• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.

Preferred Skills

• Familiarity with ITIL service management concepts.

Key Skills

Education

Any Graduate