Description

Lead NOC operations and incident response for critical systems.

Responsibilities

• Manage L1 and L2 monitoring and incident resolution.
• Monitor alerts, initiate Bridge Calls, and engage stakeholders during incidents.
• Prepare detailed Problem statements based on incident analysis.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Follow up on escalated issues with relevant application teams.

Required Skills

• 5+ years of experience in NOC/Service Desk operations.
• Working knowledge of Service Now and JIRA ticketing tools.
• Experience monitoring alerts using SolarWinds, Opsgenie, or Splunk.
• Ability to manage shifts independently, supporting 24x7 rotational requirements.
• Basic knowledge of Linux and Windows operating systems.
• Familiarity with network fundamentals.
• Strong team management and communication skills.

Key Skills

Education

Any Graduate