Description

You provide primary technical support and resolve hardware, software, and network issues for the user community.

This role is on-site.

Responsibilities

• Provide telephone support and troubleshoot hardware, software, network connectivity, and application errors.
• Schedule, prioritize, and escalate support calls to appropriate technicians.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Collaborate with ICT team members to research complex requests and update the resolution database.
• Lead colleagues, perform quality assessments, and assist with training material development.

Required Skills

• 5+ years of experience in a Service Desk or technical support role.
• Hands-on experience with Desktop Support, IT Support, and Tech Support.
• Proficiency in Hardware and Networks troubleshooting.
• Strong Verbal Communications skills for direct user interaction.
• Competency in Microsoft Office.
• Bachelor's Degree in Computer Science or Information Technology.

Preferred Skills

• ITIL certification.
• CompTIA A+ or other relevant technical certifications.

Key Skills

Education

Bachelor's Degree