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CareerNet Technologies Pvt Ltd Logo
Service Desk QA

CareerNet Technologies Pvt Ltd

 

Noida, Uttar Pradesh, India

Posted On: Just posted
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Service Desk
Tenure: No Preference/Any
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Description

Own quality assurance for ITSM processes, focusing on ticket audits, SLA compliance, and security checks.

This role is on-site.

Responsibilities

  • Perform quality assurance for ITSM processes, including ticket audits and SLA compliance checks.
  • Use PowerShell and automation approaches to support QA workflows and quality reporting.
  • Conduct data analysis on QA findings to identify trends, gaps, and improvement opportunities.
  • Prepare quality reports, share insights with stakeholders, and support corrective actions with the Service Desk Lead.
  • Maintain QA documentation, update checklists, and deliver training sessions for quality standards.

Required Skills

  • 4-6 years of experience in ITSM/service desk QA, quality assurance, or related roles.
  • Hands-on experience with PowerShell and automation.
  • Good knowledge of data analysis and quality reporting.
  • Familiarity with ServiceNow, ITIL, and SLA management.
  • Experience in compliance audits and quality documentation.
  • Strong training, communication, and stakeholder management skills.
  • Ability to collaborate effectively with cross-functional teams.

Preferred Skills

  • Knowledge of IB Operations.

Education

Any Graduate

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