Description

You will manage service desk quality and support team technical growth.

Responsibilities

• Participate in problem-solving discussions to resolve complex technical issues.
• Provide timely and effective resolutions to client issues to maintain high customer satisfaction.
• Collaborate with cross-functional teams to identify and escalate priority issues.
• Contribute to the development and continuous improvement of support processes.
• Build and maintain up-to-date product knowledge and industry trend awareness.

Required Skills

• 5+ years of experience in service desk or technical support environments.
• Proven problem-solving capabilities.
• Experience maintaining high levels of customer satisfaction.
• Ability to contribute to process development.
• Any Graduate degree.

Key Skills

Education

Any Graduate