Description

You will manage service desk quality and support the technical growth of the team.

This role is on-site.

Responsibilities

• Participate in problem-solving discussions to resolve complex technical issues.
• Provide timely and effective resolutions to client issues to maintain high customer satisfaction.
• Collaborate with cross-functional teams to identify and escalate priority issues.
• Contribute to the development and continuous improvement of support processes.

Required Skills

• 5+ years of experience in service desk or technical support environments.
• Proven problem-solving capabilities.
• Experience maintaining high levels of customer satisfaction.
• Ability to contribute to process development.
• Strong knowledge of product ecosystems and industry trends.

Preferred Skills

• Experience in technical team leadership or mentorship.
• Background in ITIL or similar service management frameworks.

Key Skills

Education

Any Graduate