Description

You will provide level 1 remote desktop support and manage user account provisioning across multiple platforms.

Responsibilities

• Administer user accounts, LAN accounts, and Global groups across Active Directory, AIX, and other systems.
• Manage the incident lifecycle using an Incident Management System to document, resolve, and escalate problems.
• Configure and manage Exchange resources, including Distribution Lists, shared mailboxes, calendars, and conference rooms.
• Troubleshoot client software, basic network connectivity, and PC-based software products.
• Coordinate desktop changes, rollout requests, and participate in projects like antivirus deployments.
• Maintain technical documentation, including standards, configurations, and knowledge base processes.

Required Skills

• 5+ years of experience in technical support roles.
• Hands-on experience with Windows Operating Systems (Windows 7, 8, 10 and Windows Server 2000, 2003, 2008, 2012).
• Proficiency in Active Directory and Office 365 administration.
• Experience managing Exchange resources (2003/2007).
• Practical knowledge of ITSM ticketing and Incident Management.
• Ability to perform remote desktop support and centralized remote IMACls.
• Experience with user account provisioning and permission management for file shares and directories.
• Familiarity with AIX user account administration.
• Must be fully authorized to work in Ireland.

Preferred Skills

• Experience with ITSM tools such as Remedy or ServiceNow.
• Knowledge of change management processes.
• Experience using remote connectivity tools like Skype for Business or Windows Remote Assistance.

Key Skills

Education

Any Graduate