Description

Provide technical support and hardware deployment in a high-volume service desk environment.

Responsibilities

• Manage ticket lifecycles and documentation using ServiceNow.
• Resolve network connectivity issues involving VPN, LTE, and Wi-Fi.
• Administer Active Directory tasks including password resets, account unlocks, and OU navigation.
• Support iOS device setup, deployment, and data backup/restore processes.
• Troubleshoot printer administration across server and local print queues.

Required Skills

• 5+ years of experience in IT support or service desk roles.
• Proficiency with Active Directory management and attribute lookups.
• Experience with ServiceNow for ticket management.
• Hands-on hardware deployment and iOS device management.
• Network troubleshooting expertise covering internal, external, VPN, and LTE connections.
• Ability to handle call volumes of up to 30 calls per day.
• Competency in video conferencing tools including Cisco WebEx, MS Teams, and Cisco Presence.
• Application troubleshooting involving permissions, compatibility, and browser settings.

Preferred Skills

• Remote assistance using MSRA, RDP, and Webex.

Key Skills

Education

Any Graduate