Description

Overview

We are looking for a Service Desk Specialist (SD3) to join our IT team. In this role, you will be instrumental in automating processes and implementing new technologies to keep our desktop environment current, secure, and running optimally. We are looking for a creative problem-solver who excels in a collaborative environment and is dedicated to providing high-level technical support.

Key Responsibilities

Technical Support & Automation: Use creativity and innovation to streamline desktop support processes. Troubleshoot complex issues using a systematic, high-level approach.

Identity & Access Management: Manage Active Directory (AD) toolsets, ADUC, user authentication, and authorization.

Infrastructure Management: Utilize SCCM (version 2010 or above) for environment management and support. Train team members on tool usage.

Scripting: Develop and implement PowerShell (3.0+) scripts, including validation, input/output automation, and direct application to production systems.

Data & Security: Learn and utilize Varonis to audit and clean up unstructured data, as well as manage NTFS permissions.

Networking: Perform network diagnostics for connectivity issues using tools such as PING, NSLOOKUP, NETSTAT, DHCP, and DNS.

Customer Success: Ensure high levels of customer satisfaction through professional communication and effective problem resolution.

Required Qualifications

10+ Years: Troubleshooting experience.

5+ Years: Experience with Active Directory and associated toolsets (e.g., ADUC).

4+ Years: Experience with SCCM or similar SMS tools.

4+ Years: Customer service experience.

4+ Years: Knowledge of networking technologies (PING, NETSTAT, DHCP, DNS, NSLOOKUP).

Skills: Excellent oral/written communication, strong facilitation skills for meetings/work sessions, and the ability to work independently or within a team.

Highly Desired

A+ Series Certifications.

Microsoft Certifications.

Strong background in PowerShell 3.0 scripting

Key Skills

Education

Any Graduate