Description

You will own desktop environment automation, infrastructure management, and high-level technical support.

This role is remote.

Responsibilities

• Streamline desktop support processes and troubleshoot complex issues using a systematic approach.
• Manage Active Directory toolsets, ADUC, user authentication, and authorization.
• Utilize SCCM (version 2010+) for environment management and support.
• Develop and implement PowerShell scripts for validation, input/output automation, and production deployment.
• Perform network diagnostics for connectivity issues and manage NTFS permissions.

Required Skills

• 10+ years of troubleshooting experience.
• 5+ years with Active Directory and associated toolsets (ADUC).
• 4+ years with SCCM or similar SMS tools.
• 4+ years of customer service experience.
• 4+ years of knowledge in networking technologies: PING, NETSTAT, DHCP, DNS, NSLOOKUP.
• Strong PowerShell scripting background (3.0+).
• Excellent oral and written communication skills.

Preferred Skills

• A+ Series Certifications.
• Microsoft Certifications.

Key Skills

Education

Any Graduate