Description

You will serve as the primary technical point of contact for networking, desktop, hardware, and software support, while managing escalation, onboarding, and infrastructure projects.

This role is on-site.

Responsibilities

• Resolve complex networking, desktop, and hardware issues as the main technical escalation point.
• Consult on and implement automation, self-service solutions, and workflow integrations via APIs.
• Manage technical onboarding and orientation for new users in the office.
• Coach and educate junior IT Specialists to improve team capability.
• Plan and execute build-outs for new office spaces and infrastructure improvements, providing weekly status reports.

Required Skills

• 6+ years of IT Specialist experience.
• Proficiency with Jamf Pro and Jamf Radar.
• Experience managing Active Directory and Okta.
• Hands-on experience with Intune and Google Workspace.
• Working knowledge of AWS cloud environments.
• Understanding of Enterprise Security Protocols.
• Experience with Citrix.

Preferred Skills

• Ability to differentiate between user intent and user requests.

Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute