Description

Candidate must have knowledge on Vietnamese (Primary) and English Language, 5+ Years of experience with good communication in Vietnamese (Primary) and English Language and technical skills on windows desktop platform.

Responding to client support requests and contacting User to find out the nature of the problem.

Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.

Escalating software and other application issues to the subject teams.

Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.

OS/ Office/ basic system application/Anti-Virus client support.

Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.

Strong experience & Knowledge of ITIL Process.

Strong experience & Knowledge of MIM

Key Skills

Education

Bachelor's degree