Description

Provide Tier 1-2 technical support for Windows desktop environments, resolving user issues via remote and on-site channels.

This role is on-site.

Responsibilities

• Respond to client support requests and diagnose the nature of desktop problems.
• Resolve basic desktop issues related to deployed software images, packages, patches, and security updates.
• Troubleshoot hardware and software issues for desktops and laptops, including OS, Office, Anti-Virus, Outlook, browsers, and printers.
• Escalate complex software and application issues to subject matter experts.

Required Skills

• 5+ years of experience in IT support or service desk roles.
• Fluent in Vietnamese (Primary) and English for communication.
• Strong technical knowledge of Windows desktop platforms.
• Experience with ITIL processes and IT Service Management.
• Proficiency in Microsoft Identity Manager (MIM).
• Ability to troubleshoot remote and on-site hardware/software configurations.

Key Skills

Education

Bachelor's degree