Description

Provide L1 technical support and manage service desk operations in a 24x7 environment.

Responsibilities

• Open, triage, and route tickets to appropriate teams for resolution.
• Manage user identities by creating accounts, security groups, and computer accounts in Active Directory.
• Provision email accounts and troubleshoot issues within O365.
• Address user requests regarding hardware, software, networking, and desktop application customization.
• Document technical processes, manuals, and customer feedback for product improvement.

Required Skills

• O365 administration and troubleshooting.
• Active Directory administration including GPO and security groups.
• Basic knowledge of Switch, Router, and Firewall functionalities.
• Familiarity with ITIL methodologies.
• Strong technical documentation and manual writing skills.
• Proven customer service and verbal/written communication skills.
• Ability to work within a 24x7 support rotation.

Preferred Skills

• Any graduate degree.

Key Skills

Education

Any graduate