Description

Manage end-user technical support and resolve system, network, and software issues.

Responsibilities

• Respond to user support requests and troubleshoot technical issues.
• Manage computer hardware and printer support tasks.
• Resolve common system, network, and software challenges.
• Manage multiple tasks efficiently while maintaining customer satisfaction.

Required Skills

• 3+ years of experience in Service Desk or Help Desk Support.
• Proficiency in Technical Support and Troubleshooting.
• Experience in IT support within a corporate or enterprise environment.
• Excellent communication and problem-solving skills.
• Ability to prioritize and manage multiple tasks.

Preferred Skills

• ITIL certification.

Key Skills

Education

Any Gradute