Description

You will provide technical support and maintain IT systems for end-users.

Responsibilities

• Diagnose and resolve operational and performance issues involving desktops, laptops, and peripherals.
• Manage user account provisioning within Microsoft AD and various SaaS platforms.
• Troubleshoot and maintain network components and topology.
• Deploy and manage online meeting platforms such as Zoom.
• Utilize central ticket management systems to track and resolve technical issues.

Required Skills

• Minimum of 5 years of experience in a similar technical support function.
• Proficiency with Microsoft Active Directory, Office 365, Azure AD, and Exchange.
• Experience using Jira for ticket management.
• Hands-on experience with remote support tools and MDM solutions.
• Knowledge of security principles, authentication methods, and anti-virus/malware software.
• Understanding of network topology and hardware components.
• Proficiency in the Microsoft Office Suite.
• Bachelor's Degree in Computer Science, Management Information Systems, or equivalent.

Key Skills

Education

Bachelor's Degree