Description

You resolve IT incidents, service requests, and technical inquiries for end users.

This role is hybrid.

Responsibilities

• Troubleshoot hardware, software, network connectivity, and peripheral issues via remote, phone, and desk-side support.
• Log, categorize, and resolve incidents using ServiceNow while adhering to ITIL best practices and SLAs.
• Configure and maintain Windows 11 endpoints using Microsoft Intune and Autopilot.
• Manage user identities, access provisioning, and authentication in Microsoft Entra ID (Azure AD) and Active Directory.
• Support Microsoft 365 services including Outlook, Teams, and OneDrive, and manage IT asset lifecycle in ServiceNow.

Required Skills

• 2+ years of Help Desk or Service Desk experience.
• Proficiency with Microsoft Windows 11, Microsoft 365, Outlook, and Active Directory.
• Experience with ServiceNow for incident, request, and asset management.
• Knowledge of Microsoft Intune and Autopilot for device management.
• Strong troubleshooting skills for hardware, software, and network connectivity.
• Bachelor's degree in Information Technology, Computer Science, or related field (or Associate degree with 1 year experience).
• Excellent customer service and communication skills.

Key Skills

Education

Bachelor's degree