Description

Provide technical support for desktop hardware and software to local and remote users. Resolve moderately complex technical issues and address extremely complex problems in at least one specialized area.

Responsibilities

• Provide Level 1 support for on-site users and Level 2 support for remote users.
• Manage and maintain a work queue within a ticketing system.
• Execute project work as assigned under the supervision of a lead or manager.
• Apply established policies to technical situations with minimal interpretation.

Required Skills

• 5+ years of experience in technical support roles.
• Proven experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops.
• Proficiency with Windows operating systems.
• Experience supporting Microsoft Office products.
• Experience with Market Data Applications.
• Ability to troubleshoot desktop hardware and software issues.
• Strong communication skills for telephone and face-to-face user support.
• Ability to work with minimum supervision and manage high call volumes.

Preferred Skills

• Bachelor's Degree.

Key Skills

Education

Any Graduate