Description

Provide technical support for desktop hardware and software to local and remote users, resolving moderately complex issues and handling specialized problems.

This role is on-site.

Responsibilities

• Provide Level 1 support for on-site users and Level 2 support for remote users.
• Manage and maintain a work queue within a ticketing system.
• Execute project work as assigned under the supervision of a lead or manager.
• Apply established policies to technical situations with minimal interpretation.

Required Skills

• 5+ years of experience in technical support roles.
• Proven experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops.
• Proficiency with Windows operating systems.
• Experience supporting Microsoft Office products.
• Experience with Market Data Applications.
• Ability to troubleshoot desktop hardware and software issues.
• Strong communication skills for telephone and face-to-face user support.
• Ability to work with minimum supervision and manage high call volumes.

Key Skills

Education

Any Graduate