Description

You resolve hardware and software issues for users while maintaining support infrastructure.

This role is on-site.

Responsibilities

• Troubleshoot and resolve user issues related to passwords, connectivity, and printing.
• Install and set up new hardware, software, and peripherals, ensuring proper cabling.
• Maintain support logs using ticketing systems and provide status updates to users and managers.
• Assist with testing IT system releases and upgrades.
• Coordinate service or replacement of defective products with vendors.

Required Skills

• 5+ years of experience in an IT support role.
• Hands-on knowledge and experience with Windows OS.
• Proficiency with Microsoft Office Suite or related software.
• Experience troubleshooting mobile devices and tablets.
• Familiarity with help desk ticketing systems.
• Ability to diagnose and resolve a variety of technical issues.
• Strong analytical and problem-solving skills.
• Exceptional communication skills, capable of explaining technical issues to non-technical individuals.

Key Skills

Education

Any Gradute