Description

You will provide Tier 1 technical support for hardware and software issues in Montgomery, AL.

This role is on-site.

Responsibilities

• Perform initial call and email ticket entry into the tracking system.
• Assess, diagnose, and resolve software and hardware problems using documented procedures and checklists.
• Escalate complex technical issues to higher-level support professionals when necessary.
• Execute basic systems administration tasks and maintain accurate documentation.
• Assist in the resolution of application and hardware requests.

Required Skills

• 5+ years of IT work experience in computer systems or technical support.
• Experience in Service Desk or Help Desk support.
• Demonstrated working knowledge of basic hardware and software products.
• Strong customer service skills.
• Proven problem-solving and troubleshooting skills.
• Ability to follow documented technical procedures.

Education

• Any Graduate degree.

Key Skills

Education

Any Gradute