Service Desk Technician

You will provide technical support by managing calls and tickets directed to the Global Service Desk.

Responsibilities

• Resolve requests within specified time frames logged in the ticketing system.
• Communicate progress to users regularly via calls and emails throughout the ticket lifecycle.
• Follow established procedures with a strong eye for detail.
• Collaborate with team members to share knowledge across the Global Service Desk.
• Develop technical knowledge to increase request resolution capabilities.

Required Skills

• At least 2 years of experience in a service desk environment.
• Experience supporting Microsoft products including Windows 11 and Office 365.
• Experience supporting laptops, MFD, and video conferencing equipment.
• Strong verbal and written communication skills.
• Any Graduate degree.

Preferred Skills

• Experience with Mac iOS.
• Experience supporting VIP users.
• Experience with SCCM.