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Service Director

ApTask

 

Dallas, TX, USA

Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Service Director
Tenure: No Preference/Any
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Description

You will lead large-scale program delivery within the Network and Infrastructure domain, managing global multi-location delivery teams.

Responsibilities

  • Own delivery, resource, and financial management for large-scale infrastructure programs.
  • Build and maintain client relationships while managing expectations and resolving conflicts.
  • Provide mentorship and guidance to project managers to foster a high-performing environment.
  • Communicate project status, risks, and issues to internal and external stakeholders.
  • Drive process improvements and create early warning systems for risk mitigation.

Required Skills

  • 5+ years of experience in large program delivery within Network and Infrastructure.
  • T-shaped technical depth in architecting services across datacenter (compute/storage), network, and workplace (EUC).
  • Experience managing global, multi-location delivery models.
  • Knowledge of industry reference architecture for Communication services.
  • Exposure to Service Management, Business Continuity, and Disaster Management tools.
  • Knowledge of Runbook and Cognitive Automation for infrastructure operations.
  • Technical familiarity with SD-WAN, VNX, Software Defined Network, and Voice Solutions.
  • Ability to conceptualize and position create-once, sell-many-times solution offerings.
  • Any Graduate degree.

Preferred Skills

  • Delivery experience specifically within Network and Telecom.
  • Experience with onsite/offshore delivery models.
  • Proficiency in Design Thinking, structured problem solving, and storytelling for technology evangelization.

Education

Any Graduate

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