Description

Provide advanced technical support for global sales teams, owning the resolution lifecycle from investigation to release.

This role is on-site.

Responsibilities

• Perform deep technical investigations using telemetry streams to isolate and resolve complex performance issues.
• Take ownership of customer issues to meet service level agreements while balancing speed and quality.
• Drive root cause analysis and service improvements in partnership with multiple engineering teams.
• Design and automate platform checks and monitoring tools to proactively discover and resolve issues.
• Create troubleshooting documentation to build knowledge bases for Tier 1 and Tier 2 support teams.

Required Skills

• Minimum 3 years of experience in a technical support or software development organization.
• 3 years of practical experience running online systems built on Azure or similar cloud providers.
• 2+ years of experience in Python, C#, JavaScript, or other object-oriented programming languages.
• Experience with telemetry analysis and root cause investigation.
• Ability to perform occasional night and weekend on-call work.
• Strong communication skills for composing technical alerts and stakeholder correspondence.

Key Skills

Education

Any Graduate