Description

You manage service delivery operations within an outsourced environment, overseeing integration processes to meet end-to-end service levels.

This role is remote.

Responsibilities

• Manage staff resources, resolving issues and conflicts while motivating team members.
• Administer ITSM management processes specific to an outsourcing setup.
• Oversee service integration to ensure customer end-to-end service levels are met.
• Apply industry standards including ITIL v3, ISO 20000-1:2011, COBIT, and CMMI.
• Demonstrate project and customer service management skills.

Required Skills

• Minimum 8+ years of experience managing service delivery.
• Proficiency with ITSM processes and service management principles.
• Working knowledge of Cloud platforms: Azure, GCP, and AWS.
• Familiarity with automation tools and techniques.
• Experience with service management frameworks (ITIL).
• Knowledge of SolarWinds, Control-M, or StackStorm.

Preferred Skills

• Bachelor’s degree in a relevant field.

Key Skills

Education

Bachelor’s degree