Description

Manage all aspects of service department operations to ensure efficient workflow, profitability, and high-quality customer service.

Responsibilities

• Lead, train, and develop a team of service advisors and technicians to maintain performance standards and manage schedules.
• Oversee the flow of service work, including technician accountability, vehicle repair completion, and documentation.
• Communicate directly with customers regarding repair progress, cost requirements, and time estimates to ensure satisfaction.
• Ensure compliance with all OEM policies, warranty procedures, and federal, state, and local regulations including OSHA, EPA, and hazardous waste disposal.
• Review and sign off on completed repair orders, ensuring technicians' comments are precise and all repairs are road-tested.

Required Skills

• 5+ years of technical experience in the medium/heavy duty truck industry.
• Valid Class “B” CDL with air brake endorsement.
• Ability to evaluate and implement vendor and warranty guidelines and approval processes.
• Strong problem-solving and organizational skills.
• Capability to provide on-the-job technical support to technicians.
• Experience managing parts order follow-ups and departmental meetings.
• Monitor performance metrics such as revenue, profitability, and efficiency while maintaining a safe work environment.

Preferred Skills

• Experience with CDK, CDK Sales Overdrive, and Microsoft Office Suite.

Key Skills

Education

Any Graduate