Description

You will manage and lead critical IT service functions across the organization.

Responsibilities

• Supervise and mentor Deskside Support Technicians and Service Desk Agents.
• Oversee daily Service Desk operations, managing ticket routing and improving KPIs.
• Manage the design, deployment, and maintenance of the SCCM infrastructure.
• Direct the management and maintenance of IT tools, including monitoring and asset management solutions.
• Ensure security policies are implemented across managed services and lead remediation efforts for security incidents.

Required Skills

• 12+ years of proven experience managing complex IT services.
• Strong knowledge of IT service management (ITSM) and ITIL best practices.
• Expertise in SCCM infrastructure design, deployment, and patch management.
• Hands-on experience with Deskside Support and end-user hardware/software troubleshooting.
• Familiarity with security principles and compliance standards.
• Experience managing IT tools, including asset management and helpdesk software.
• Proficiency with Microsoft Intune and related endpoint management tools.
• Bachelor's degree in IT, Computer Science, or a related field.

Key Skills

Education

Bachelor's degree