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Service Manager

InfiCare Technologies

 

San Diego, CA, USA

Posted On: 15+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Service Manager
Tenure: Contract - Corp-to-Corp
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Description

Lead a six-person security team, owning daily operations, SLR/SLA compliance, and P1/P2 incident escalation.

This role is hybrid.

Responsibilities

  • Lead and mentor a team of six security professionals, managing workload, performance reviews, and development planning.
  • Own the Palo Alto firewall environment (24 devices via Panorama), ensuring rule optimization, policy lifecycle, and CIS Benchmark alignment.
  • Oversee monthly Qualys vulnerability scanning, CVSS-based prioritization, and remediation tracking across engineering teams.
  • Manage Infoblox DNS, DHCP, and IPAM services, ensuring availability, accuracy, and proper change management documentation.
  • Produce audit-ready compliance documentation aligned to NIST 800-53 Rev 5, CIS Controls, NIST CSF 2.0, and CJIS, supporting quarterly MSA reporting.

Required Skills

  • 5+ years of experience in IT security operations or service management.
  • 2+ years of experience managing or leading technical security teams.
  • Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
  • CISSP, CISM, or CISA certification required.
  • PMP certification required.
  • Strong working knowledge of NIST CSF 2.0, NIST 800-53 Rev 5, and CIS Controls.
  • Experience managing SLR/SLA obligations in a managed services or enterprise IT environment.
  • Proficiency with ITSM platforms (ServiceNow preferred) for ticket management and reporting.

Preferred Skills

  • Hands-on experience with Palo Alto Networks firewalls and Panorama centralized management.
  • Familiarity with Qualys vulnerability management and Infoblox DDI administration.
  • Knowledge of CJIS Security Policy requirements and public sector IT environments.

Key Skills
Education

Bachelor's degree

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