Description

You oversee day-to-day operations for Cisco Call Manager, collaboration tools, and AWS Connect environments.

This role is on-site.

Responsibilities

• Manage and resolve incidents, conducting root cause analysis and implementing preventative measures.
• Ensure systems meet SLAs and performance metrics across Cisco and AWS Connect platforms.
• Plan and oversee projects related to unified communications and cloud contact center solutions.
• Build client relationships and provide regular service performance reports.
• Identify and implement process improvements to enhance service delivery.

Required Skills

• Proficiency in Cisco Call Manager and related collaboration technologies.
• Strong understanding of AWS Connect and cloud-based contact center solutions.
• Experience with VoIP, network management, and unified communications.
• IT project management experience with a track record of successful delivery.
• Strong analytical and problem-solving skills.
• Bachelor's degree in a relevant field.
• 5+ years of professional experience.

Preferred Skills

• Cisco CCNP certification.
• AWS Certified Solutions Architect certification.

Key Skills

Education

Bachelor's degree