Description

You will oversee and coordinate critical IT services including Deskside, Service Desk, SCCM, Tools Management, VDI, Exchange, and Security Services.

Responsibilities

• Lead and supervise a team responsible for SCCM, Tools, VDI, and Security Services, while mentoring Deskside Support Technicians and Service Desk Agents.
• Manage daily Service Desk operations, including call management, ticket routing, and incident/request management processes.
• Oversee on-site technical support, hardware/software troubleshooting, and inventory maintenance for Deskside Support.
• Monitor service desk KPIs, such as response and resolution times, to drive process improvements.
• Collaborate with end-users to resolve complex technical issues and escalate them to appropriate teams when necessary.

Required Skills

• 5+ years of relevant professional experience.
• Experience managing SCCM (System Center Configuration Manager).
• Proficiency in managing VDI (Virtual Desktop Infrastructure) and Exchange.
• Direct experience supervising Deskside Support Technicians and Service Desk Agents.
• Knowledge of Tools Management and Security Services operations.
• Ability to manage hardware and software inventory.
• Experience monitoring and improving IT service KPIs.
• Any Graduate degree.

Key Skills

Education

Any Graduate