Description

Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model| discovery/alignment| service mapping fundamentals).ServiceNow technical leadership: platform standards| application scope strategy| update sets/app repo| code review| and release governance.

Strong scripting and configuration skills (Business Rules| Script Includes| Client Scripts| Flow Designer/Workflow) with performance-aware design.

Integration experience (REST/SOAP| integration patterns| authentication| error handling); familiarity with MID Server and enterprise integrations is a plus.

Experience with ServiceNow upgrade planning| impact assessment| testing strategy| and deployment best practices.

Functional understanding of telecom domain concepts (OSS/BSS| order management/orchestration| fulfillment| billing) to translate business needs into platform solutions.

Strong stakeholder management| documentation| and communication skills; able to lead workshops and drive decisions

Key Skills

Education

Bachelor's degree