Description

• JavaScript
• Glide API for ServiceNow platform integrations and enhancements PowerShell, Python, or Shell scripting
• Extensive experience with ServiceNow HRSD and/or WSD (priority), including case management, ticketing systems, and HR lifecycle events (On-boarding, offboarding etc.)
• Profound knowledge with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB. Nice to have: • Experience with ServiceNow installations, upgrades, and platform management. Behavioral Skills: • Excellent interpersonal and communication skills for working in a global environment
• Experience working with technical support team(s).
• Being customer oriented.
• Very good English (speaking/writing) skills.
• Willingness to learn and quickly adapt to changing requirements
• Proactive approach to identifying issues and presenting solutions and options
• Prioritize business impact and urgency
• Ability to learn new technology and methodology quickly. Soft Skills: • Very good knowledge to handle Application Support and Maintenance projects with different skill sets.
• Good analytic skills and problem solving skills in short span of time.
• Very good communication and presentation skills.
• Ability to work in a team
• conflict skills
• flexibility
• initiative
• resilience Previous Experience & Qualifications Education/Qualification: • A degree in Computer Science or equivalent or a related discipline; or equivalent work experience Knowledge & Experience: • Bachelor’s degree in Computer Science, Information Technology or a related field proven by a full track record of experience in the cv.
• Strong programming and scripting skills.
• Minimum of 3 years of practical experience in the SNOW environment

Key Skills

Education

Bachelor's degree