Description

Manage technical operations, processes, and reporting systems for the Connected Truck ecosystem.

Responsibilities

• Lead day-to-day issue management, including incidents, outages, maintenance, and executive requests.
• Host issue triage meetings and test sessions with vendors to drive root cause identification and validation.
• Author and manage test plans and validation reports for mobile apps, sprint releases, in-vehicle testing, and vendor portals.
• Manage enterprise-wide Connected Truck release schedules and participate in Release Change Control Board meetings.
• Monitor system performance metrics to identify trends and recommend business system changes.

Required Skills

• 15+ years of professional experience.
• At least five years in automotive technical operations, systems validation, or vendor relationship management.
• Expertise in operational and issue management.
• Experience with vendor management and authoring Change Requests.
• Proficiency with Microsoft Office package.
• Knowledge of wireless technologies and telematics systems.
• Bachelor’s or Master’s degree.

Preferred Skills

• Three years of recent telematics technical experience.
• Knowledge of automotive apps, consumer electronics, call center, billing, or service systems.

Key Skills

Education

Bachelor’s or Master’s degree