Description

You will manage incident, problem, and change management processes within a service operations framework, overseeing release planning and batch job operations.

This role is on-site.

Responsibilities

• Execute complex release planning and manage IT release cycles.
• Perform configuration management by establishing baselines, auditing information, and updating repositories.
• Manage batch job operations, including scheduling, monitoring, and prioritization.
• Monitor IT and cybersecurity events, including detection and logging.

Required Skills

• 5+ years of experience in incident, problem, or change management.
• Solid understanding of ITIL V3 processes and principles.
• Experience with IT release management and Application Release Automation tools.
• Advanced knowledge of the software development lifecycle (SDLC).
• Proficiency in CI/CD, branching, and release strategies.
• Scripting skills focused on configuration, build, and release functions.
• Hands-on experience with Configuration Management and baseline verification.
• Knowledge of IT Event Management and cybersecurity event detection.
• Experience with CA Workload Automation for job scheduling.

Preferred Skills

• ITIL certification.

Key Skills

Education

ANY GRADUATE