Description

Maintain system stability by analyzing and resolving moderate complexity customer issues and application problems.

This role is on-site.

Responsibilities

• Analyze customer problems, assess impact scope, and execute workarounds to mitigate issues.
• Conduct root cause analysis and correlate system or application problems.
• Monitor production and nonproduction environments to proactively identify issues.
• Liaise with application development, content, and support teams to resolve technical faults.
• Provide technical guidance to junior analysts and participate in project planning sessions.

Required Skills

• 2 to 3 years of experience supporting IT infrastructure, Application, and Cloud Services.
• Proficiency with Windows and UNIX administration.
• Hands-on experience with Troubleshooting and Debugging tools such as Data Dog.
• Hands-on experience with Jira and Remedy.
• Experience with AWS Cloud migration.
• Strong verbal and written communication skills for interacting with global teams and senior management.
• Ability to manage multiple competing priorities.

Key Skills

Education

Any Graduate