Description

You serve as the primary point of contact for technology teams and vendors within the Information Technology Operations Command Center. You monitor enterprise-wide alerts, acknowledge events, and execute incident and change management activities.

Responsibilities

• Troubleshoot server issues using available knowledge resources and collaborate with engineers for resolution.
• Support and recover distributed infrastructure while documenting actions accurately.
• Communicate effectively with team members regarding routine production problems.
• Perform changes within established guidelines and update internal ticketing systems.

Required Skills

• 5-7 years of experience in a large 24x7 high availability data center environment managing over 1000 servers.
• Proficiency in scripting languages such as PowerShell, Perl, or Tk.
• Hands-on experience with service management tools like Remedy/SmartIT.
• Deep knowledge of server operating systems and network troubleshooting techniques.
• Experience implementing ITIL or similar frameworks.
• Strong problem-solving skills with a focus on detail.

Key Skills

Education

Any Graduate