Description

You will manage ServiceMax development, configuration, and incident resolution to support field service operations.

Responsibilities

• Customize ServiceMax by configuring workflows, objects, and fields to meet business requirements.
• Manage integrations between ServiceMax and external systems to ensure seamless data flow.
• Own the release management process and execute change requests.
• Resolve technical tickets and provide direct support and training to end users.
• Maintain technical documentation for configurations, customizations, and integration processes.

Required Skills

• 5+ years of experience in ServiceMax development and technical support.
• Hands-on experience with ServiceMax development and configuration.
• Proven track record in release management and ticket resolution.
• Strong troubleshooting and problem-solving skills for technical incidents.
• Experience gathering technical requirements directly from end users.
• Ability to monitor application performance and implement optimizations.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Proficiency with the Salesforce platform.

Key Skills

Education

Bachelor's degree