Description

You will manage and support ServiceNow applications within an IT service management framework.

Responsibilities

• Administer ServiceNow incident, change, problem, request, CMDB, and knowledge management applications.
• Maintain technical documentation and provide clear communication to stakeholders.
• Monitor marketplace and technology changes relevant to ServiceNow and ITIL processes.
• Support IT service management workflows and drive continuous process improvement.

Required Skills

• 2 to 5 years of ServiceNow administration experience.
• ServiceNow System Admin certification (Administrator level or higher).
• Hands-on experience with CMDB and knowledge management.
• Solid understanding of IT service management and ITIL processes.
• Strong documentation and customer service skills.
• Degree in any field (Any Graduate).

Preferred Skills

• ITIL certification (Foundation or higher).

Key Skills

Education

Any Graduate