Description

Administer the ServiceNow platform to support IT service management processes.

Responsibilities

• Administer ServiceNow applications including Incident, Change, Problem, Request, CMDB, and Knowledge Management.
• Maintain detailed technical documentation for all platform changes and processes.
• Monitor technology changes within the ServiceNow marketplace to keep the platform current.
• Support ITIL processes and ensure alignment with service management standards.

Required Skills

• 2+ years of experience in ServiceNow administration.
• ServiceNow System Admin certification (Administrator level or higher).
• Hands-on experience with IT service management (ITSM) workflows.
• Proficiency in managing CMDB and Knowledge Management modules.
• Working knowledge of ITIL processes.
• Strong communication and customer service skills.
• Bachelor's degree or equivalent graduate education.

Preferred Skills

• ITIL certification (Foundation or higher).

Key Skills

Education

Any Graduate