Description

You will manage configuration and asset management processes within the ServiceNow platform.

Responsibilities

• Develop CMDB policies, processes, and knowledge bases while maintaining CI accuracy and completeness.
• Administer ServiceNow Discovery and additional modules to support configuration and asset management.
• Conduct discovery workshops to consolidate data sources using the ServiceNow Common Service Data Model (CSDM) and platform governance.
• Design and document requirements for efficient processes, including self-service options.
• Manage the integration of IT Asset Management processes, including procurement, reporting, and data integrity.
• Draft technical process documentation and conduct reporting on configuration audits and reconciliation.

Required Skills

• 5+ years of experience in configuration and asset management.
• Hands-on experience implementing and managing ServiceNow CMDB.
• Practical knowledge of ServiceNow CSDM.
• Experience with Hardware and Software Asset Management processes and governance.
• Ability to manage operational integration of IT Asset Management workflows.
• Experience with ServiceNow Discovery.
• Degree in any field.

Key Skills

Education

Any Gradute