Description

You will act as a Subject Matter Expert providing application and system support for assigned platforms.

Responsibilities

• Provide expert-level troubleshooting and support for all employees, owning issues from identification through resolution.
• Analyze application incidents to determine root causes and collaborate with vendor product support teams to implement fixes.
• Manage projects to build new functionality, workflows, processes, and reporting.
• Execute end-to-end project tasks including requirements gathering, configuration, testing, user documentation, and training.
• Escalate complex technical issues to the Systems team or external vendors when necessary.

Required Skills

• 5+ years of experience supporting vendor-provided applications as an administrator.
• ServiceNow Administrator expertise.
• Experience with ITSM processes.
• Proficiency with Jira.
• Familiarity with Tableau.
• Familiarity with SAP Business Objects.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute