Description

You will manage the design, development, and administration of the ServiceNow platform and its integrations.

Responsibilities

• Design and implement core setup, workflows, reporting, and data imports/exports.
• Maintain and enhance Change and Asset management processes and system connections.
• Configure Business Rules, UI Policies, UI Actions, Client Scripts, Forms, and Views.
• Manage User Accounts, Groups, and Roles, including creating custom roles.
• Coordinate platform upgrades, monitor system health, and ensure compliance.

Required Skills

• At least 5 years of ServiceNow Administration experience.
• Proven experience with ServiceNow upgrades and Workflow Editor.
• Experience integrating ServiceNow with external systems, specifically Salesforce.
• Proficiency with cloud applications and strong knowledge of workflows.
• Ability to clear a DOJ Public Trust background check.
• Experience working within Agile development and testing methodologies.
• Bachelor’s Degree with 5-10 years of relevant experience, or a Master’s with 3-4 years.

Preferred Skills

• ITIL Foundations Certification.

Key Skills

Education

Bachelor’s Degree