Description

You will manage and configure the ServiceNow platform with a focus on asset and configuration management modules.

Responsibilities

• Configure and administer ServiceNow modules, specifically SAMPro, HAMPro, and CMDB.
• Manage SAMPro maturation and oversee the SAMPro Workspace to optimize operations.
• Implement HAMPro to manage hardware assets and develop integrations between ServiceNow and enterprise applications.
• Maintain the Service Portal to support ITSM user experience.
• Resolve technical issues within the ServiceNow environment and support incident, problem, and change management processes.

Required Skills

• 5-10 years of experience as a ServiceNow Administrator or ITSM Senior Developer.
• Hands-on expertise with SAMPro, HAMPro, and CMDB modules.
• Proven experience with SAMPro maturation and Workspace management.
• Technical proficiency in implementing integrations and managing Service Portal.
• Strong understanding of ITSM processes including Incident, Problem, and Change Management.
• Any Graduate degree.

Key Skills

Education

Any Graduate