Description

You will manage and develop the ServiceNow ITSM module to support organizational workflows and system health.

Responsibilities

• Administer the ITSM module, including managing user roles, groups, permissions, and platform governance.
• Troubleshoot technical issues, conduct root cause analysis, and resolve incidents within the ITSM module.
• Design and configure workflows, forms, business rules, client scripts, UI policies, and service catalog items.
• Develop integrations, maintain reports, and create dashboards to support business requirements.
• Document system processes and train internal staff on ServiceNow capabilities.

Required Skills

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog).
• Proficiency in JavaScript and Glide scripting.
• Experience with ServiceNow APIs, update sets, and scoped applications.
• Experience in a public sector or Medicaid environment.
• Proven ability to prepare platforms for expansion, specifically with Public Sector Digital Services.
• Strong documentation and communication skills.

Preferred Skills

• ServiceNow Certified Application Developer.

Key Skills

Education

Any Gradute