Description

Manage the ServiceNow platform design, development, and integrations for a New York-based team.

Responsibilities

• Design and implement core setup, workflow administration, reporting, and data imports/exports.
• Configure Business Rules, UI Policies, UI Actions, Client Scripts, Forms, and Views.
• Maintain and enhance Change and asset management alongside connections to external systems.
• Manage user accounts, groups, and roles, including the creation of custom roles.
• Coordinate platform upgrades, monitor system health, and ensure compliance.

Required Skills

• 5+ years of ServiceNow Administration experience.
• Hands-on experience integrating ServiceNow with external systems.
• Proficiency with Salesforce and Cloud applications.
• Experience with ITSM administration.
• Proven experience with ServiceNow upgrades and Workflow Editor.
• Familiarity with Agile development and testing methodologies.
• Bachelor’s Degree with 5-10 years of relevant experience, or a Master’s with 3-4 years.
• Ability to clear a DOJ Public Trust background check.

Preferred Skills

• ITIL Foundations Certification.

Key Skills

Education

Bachelor’s Degree