Description

You will administer the ServiceNow platform with a focus on Customer Service Management (CSM) applications and processes.

Responsibilities

• Administer the ServiceNow platform, performing enhancements, upgrades, and maintenance.
• Gather business requirements and translate them into technical documentation and user stories.
• Develop and implement fixes for bugs and issues within the CSM production environment.
• Execute data mapping and bulk data imports or updates as required.
• Monitor application performance and analyze code to ensure adherence to FedRAMP compliance and agency standards.

Required Skills

• 5+ years of experience in CSM technology, specifically supporting ServiceNow administration and processes.
• Proficiency in JavaScript, HTML, XML, and Web Services.
• Experience with ServiceNow forms, fields, views, lists, UI policy, UI actions, and client/server scripts.
• Experience designing and deploying web-based end-user self-service portals.
• Experience integrating ServiceNow with other tools, including monitoring, alerting, and federated CI data sources.
• Bachelor's degree in Computer Science, Information Systems, or a related field.

Preferred Skills

• Experience implementing ServiceNow CSM applications and processes leveraging the CSM framework.
• Experience working within the local, state, or federal government sectors.

Key Skills

Education

Any Graduate