Description

You will administer and develop ServiceNow solutions, with a focus on Integrated Risk Management (IRM) and platform support.

This role is on-site.

Responsibilities

• Manage ServiceNow platform administration, configuration, and development for enterprise environments.
• Lead ServiceNow upgrade activities, including remediation of issues and code promotion to production.
• Provide functional support for IRM modules and resolve issues in non-production environments.
• Support OKTA/IGAM/SSO configuration and manage user entitlements via IT support groups.
• Maintain operational metrics, monitor performance, and update SOPs and support runbooks.

Required Skills

• 3-8 years of experience in ServiceNow Implementation, Support, and Administration.
• Specialized expertise in ServiceNow Integrated Risk Management (IRM).
• Strong background in ServiceNow platform development and configuration.
• Experience with OKTA, IGAM, and SSO integration within ServiceNow.
• Proficiency in managing license counts and forecasting future licensing needs.
• Ability to interface with ServiceNow support for issue resolution and ticket coordination.
• Strong stakeholder management, facilitation, and communication skills.
• Bachelor’s degree in a related field.

Preferred Skills

• Experience supporting Security Information and Event Management (SIEM) or Splunk integration.
• Familiarity with JIT (Just-In-Time) authentication and authorization processes.

Key Skills

Education

Bachelor’s degree