Description

Key Skills: Gen AI, ServiceNow, Agentic AI, Service Now, Service Mapping Servicenow Developer

Roles and Responsibilities:

• Design and implement AI-enabled ServiceNow catalog, request and fulfillment solutions.
• Develop reusable prompts, skills, patterns, components, subflows, actions, APIs and implementation guidance for AI-powered workflows.
• Apply Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence and AI Agents to improve user and support experiences.
• Use AI-assisted development practices to improve implementation efficiency, code quality, documentation and testing outcomes.
• Advise delivery teams and customers on ServiceNow AI capabilities, solution architecture and strategies to reduce unnecessary customization.

Skills Required:

• 5 to 8.5 years of relevant software engineering, ServiceNow development or consulting experience.
• Hands-on experience developing and implementing ServiceNow solutions in enterprise environments.
• Practical experience with Generative AI and Agentic AI concepts applied to business or IT service workflows.
• Ability to design reusable, scalable AI-enabled catalog, fulfillment and support capabilities.
• Experience with APIs, workflow components, testing practices and technical documentation within ServiceNow implementations.

Good to Have:

• Service Mapping experience and prior experience as a ServiceNow Developer.

Education: Bachelor's degree in Computer Science, Information Technology or a related discipline is preferred

Key Skills

Education

Any Graduate