Description

Key Skills: ServiceNow, ServiceNow Discovery, Service Mapping Servicenow Developer, ITOM

Roles and Responsibilities:

• Design and architect enterprise-scale ServiceNow AIOps solutions to enhance IT operations and service reliability.
• Lead the implementation of ServiceNow ITOM modules, including Event Management, Discovery, Service Mapping, Cloud Discovery, and CMDB.
• Design intelligent event correlation, alert aggregation, and noise reduction strategies using ServiceNow AIOps capabilities.
• Configure Predictive AIOps features for anomaly detection, operational intelligence, and proactive issue identification.
• Design and implement CSDM-compliant CMDB architecture, governance, and Configuration Item (CI) lifecycle management.
• Integrate ServiceNow with enterprise monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.
• Configure Event Rules, Alert Correlation Rules, Alert Intelligence, and Operational Intelligence to improve incident response.
• Develop automation workflows using Flow Designer, IntegrationHub, Orchestration, and Workflow Designer.
• Design automated incident creation, remediation, and operational workflows to reduce manual effort.
• Develop and customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Build integrations with third-party enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
• Lead CMDB health improvement initiatives, ensuring accurate CI relationships, data quality, and governance.
• Define architecture standards, security controls, scalability guidelines, and ServiceNow platform best practices.
• Support ServiceNow platform upgrades, performance tuning, optimization, and release management.
• Collaborate with infrastructure, cloud, DevOps, security, and enterprise architecture teams to deliver integrated solutions.
• Mentor development teams, conduct design reviews, and provide architectural guidance and technical leadership.
• Prepare solution architecture documents, technical designs, implementation roadmaps, and operational documentation.
• Participate in Agile ceremonies, sprint planning, and solution governance activities.

Skills Required:

• Strong experience architecting ServiceNow AIOps and ITOM solutions.
• Hands-on expertise with Discovery, Service Mapping, Event Management, Cloud Discovery, CMDB, and CSDM.
• Deep understanding of Predictive AIOps, Alert Intelligence, Event Correlation, and Operational Intelligence.
• Strong experience integrating ServiceNow with monitoring platforms such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.
• Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Experience with IntegrationHub, REST APIs, SOAP APIs, MID Servers, and enterprise integrations.
• Strong knowledge of CMDB governance, CI relationships, Discovery Patterns, and ServiceNow best practices.
• Experience with ServiceNow platform administration, upgrades, security, and performance optimization.
• Familiarity with Agile, Scrum, DevOps, and CI/CD practices.
• Excellent leadership, stakeholder management, communication, analytical, and problem-solving skills.

Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience)

Key Skills

Education

Any Graduate