Description

You will architect enterprise-scale ServiceNow AIOps and ITOM solutions to enhance IT operations, service reliability, and incident response. This role focuses on designing intelligent event correlation, anomaly detection, and CMDB governance while integrating ServiceNow with diverse monitoring ecosystems.

This role is on-site.

Responsibilities

• Design and implement ServiceNow ITOM modules including Event Management, Discovery, Service Mapping, and Cloud Discovery.
• Configure Predictive AIOps features for anomaly detection, alert aggregation, and noise reduction strategies.
• Architect CSDM-compliant CMDB structures, ensuring accurate CI relationships, data quality, and lifecycle management.
• Integrate ServiceNow with enterprise monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.
• Develop automation workflows using Flow Designer, IntegrationHub, and Orchestration to streamline incident creation and remediation.

Required Skills

• 8+ years of experience architecting ServiceNow AIOps and ITOM solutions.
• Deep expertise in Event Management, Discovery, Service Mapping, and CSDM compliance.
• Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Experience configuring Event Rules, Alert Correlation Rules, and Operational Intelligence.
• Strong background integrating ServiceNow with third-party monitoring platforms via REST/SOAP APIs and MID Servers.
• Knowledge of CMDB governance, Discovery Patterns, and ServiceNow platform best practices.
• Familiarity with Agile, Scrum, DevOps, and CI/CD practices.

Preferred Skills

• Experience with platform upgrades, performance tuning, and security controls.
• Ability to lead design reviews and mentor development teams.

Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience)

Key Skills

Education

Any Graduate